Help when you need it

Support & Sales

Need help with MatoUploader, account connection, publishing, scheduling, licensing, or a purchase request?

Support contact setup is in progress. Paid checkout and direct support email will be enabled before public paid sales begin.

Sales and plan questions

For Pro, Premium, founding-customer pricing, billing questions, or account-slot resets, the direct support channel will be published here before paid checkout is enabled.

Support email coming soon

When contacting technical support

Please include the MatoUploader version, the platform involved, and the exact error message if one is shown. Do not send passwords, access tokens, client secrets, recovery codes, or other credentials.

Account slots and reconnects

License account slots are identity-bound. Removing an account locally does not free the slot for a different account. Reconnecting the same bound account is allowed. Changing a bound account requires an approved account-slot reset.

Account authorization

Connected social accounts use supported authorization processes provided by the corresponding platform. MatoUploader does not ask for your social-media password.